Subscriptions and Accounts
Are there any additional fees for a Storii Gift Box Purchase?
No additional fees! The Storii Gift Box includes 12 months of service (3 weekly calls + unlimited call-ins) and free, lifelong access to your recorded...
Subscription Usage and Extension Policy
A 12-month Storii subscription begins on the date it is activated using the provided code. For example, if you purchase Storii in December but activat...
How to request a Refund or Return
If you purchased a Storii subscription or Gift box as a gift for someone and they do not want to participate, you can get a refund if you are still w...
Canceling a Storii Subscription
If you purchased a Storii subscription, you can cancel this at any time by going to the Settings of your Storii Profile. Follow these instructions: Lo...
What happens if you're done using Storii?
No! Subscriptions are only paid during periods in which life story calls are being sent out or received by users. If an individual has 'completed' the...
How to Set or Change an Email Address in Storii
By default, Storii users log in using their phone number and a one-time verification passcode. If you'd prefer to login using your email address OR if...
How to purchase Storii as a Gift
There are multiple ways to purchase Storii: Purchase our Physical Gift Box (12 Months of Calls) Purchase a Digital Gift Card/Voucher Purchase a Monthl...
I want to send a Storii Gift Box but already purchased a subscription. Can I change this?
Use our website's Live Support Chat or email team@storii.com and explain t he nature of your reques t. Our team can delete your account and refund ...
How secure is data on Storii?
Storii partners with Drata to implement continuous automated control monitoring of internal security and compliance standards. With Drata, Storii ha...
How to Activate a Storii Account
Call the number provided in the Activation Instructions from the landline phone or smartphone you wish to receive life story phone calls to . When pr...
How to Change Storii Call Times
It's easy to change the days and times you or your loved one receives Life Story calls. Login to Storii Click on the profile of the person you want to...