Subscriptions and Accounts
Subscriptions
How to Connect and Pay For Multiple Storii Subscriptions
If you love Storii so much you want to purchase it for someone else, you can set this up from inside your Storii account. Log in using the Storii Fami...
Do I Need to Keep Paying a Subscription to Access My Stories?
No! Subscriptions are only required during periods when life story calls are being sent out or received by users. Once an individual has 'completed'...
Storii: Country, Phone Number and Language Availability
Storii phone calls are available in the following languages (this can be selected during signup or changed via call settings): - American English - B...
How to Renew a Storii Subscription
This document provides detailed information on the subscription renewal process for both the Storii Gift Box and online subscriptions. It outlines the...
Account Info & Security
How to Set or Change an Email Address in Storii
By default, Storii users log in using their phone number and a one-time verification passcode. If you'd prefer to login using your email address OR if...
Storii Password Help: How to Set a Password and Reset a Forgotten Password
Storii does not require a smartphone or access to the internet in order to receive Storii phone calls. However, you do need internet access to view a ...
How secure is data on Storii?
Storii partners with Drata to implement continuous automated control monitoring of internal security and compliance standards. With Drata, Storii ha...
Cancellations & Refunds
Canceling a Storii Subscription
If you purchased a Storii subscription, you can cancel this at any time by going to the Settings of your Storii Profile. Follow these instructions: Lo...
How to request a Refund or Return
If you purchased a Storii subscription or Gift box as a gift for someone and they do not want to participate, you can get a refund if you are still w...
Subscription Usage and Extension Policy
A 12-month Storii subscription begins on the date it is activated using the provided code. For example, if you purchase Storii in December but activat...